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Shipping Policy

SHIPMENT PROCESSING TIME

All orders are processed within 1-3 business days, and most orders are processed within 24 hours. Orders are not shipped on weekends or holidays.

Please allow up to 10 business days for delivery. This includes 1-3 business days for processing and up to 7 business days for shipping. In most cases, shipments are received much sooner.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

SHIPMENT CONFIRMATION & ORDER TRACKING

You will receive a Shipment Confirmation email with your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.

 

DAMAGES

Pac Crest Botanical's is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.